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returns

Your satisfaction matters to us.


We offer refunds or exchange on unopened and unused, full-priced items, within 30 days of your purchase date.  Orders over 30 days cannot be returned or exchanged.

 

We will refund you the price of the unopened item(s) upon receiving the item(s). Please email us at info@viaggifragrances.com  with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.

DAMAGES

 

Damages

In the event an item arrives damaged due to shipping, please email us at info@viaggifragrances.com within seven (7) days of receiving your item.  Please include your order number and a picture of the damage.. Please note: Once product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper use or handling. Damaged items will be replaced with an identical product only. 


For items purchased from a retail venue other than viaggifragrances.com, please contact that store-of-purchase
for their return policy.


SALE ITEMS

All sale items are final sale and are not eligible for returns or exchanges.